Hyderabad 9652220840 seshi.jonnala@zetasys.in

KPIs we cover in Technology

Time-to-market of new products/services

Time-to-market of new products/services. The time it takes from the time a product is envisioned or defined until it is on store shelves.

Number of complaints

Number of complaints received within the measurement period.

Number of customers per server

Number of customers per server.

SaaS customer margin ratio

Live Time value (LTV) divided by the customer acquisition costs (CAC).

% product trials that convert in customers

Percentage of product trials that convert in customers.

Time-to-market of changes to existing products/services

Time-to-market of changes/improvements to existing products/services. The time it takes from the time a product is envisioned or defined until it is on store shelves.

% of overdue software requirements

Percentage of overdue software requirements i.e. planned software requirements that have not been delivered in time.

Attrition or churn

How frequently do customers terminate the relationship by opting out, stop purchasing or choose a competitor.

Loss of customers per year as a percentage of total customers

Calculation = Number of lost customers / Total customers * 100

Share

Leave a Reply

Your email address will not be published. Required fields are marked *